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Collins: Hotel and Hospitality English (附MP3一片)

出版社： HarperCollins Publisher

書林書號：

10012734

作者：

Seymour, Mike

定價：

450

會員價：

$383

ISBN：

9789574455300

出版年份：

2013

裝訂：

平裝

總頁數：

136

本書介紹
作者
試閱

書籍介紹
適合程度：Pre-intermediate 科技大學英語課程
級數：CEF from A2-B1
配備：學生本、Audio MP3
連結測驗：TOEIC 350-550、GEPT初級-中級、BULATS

本書以情境進行餐旅英文學習，透過照片及多元情境，輕鬆營造生動有趣的上課氣氛，讓學生輕鬆了解餐旅英文、關鍵詞彙與句型，溝通無障礙。
每單元均有明確的學習目標、片語與文法或是該情境需要注意的文化禮儀，學習精準不失焦，迅速累積溝通能力與技巧。
每單元包含
1.     會話--以情節人物串連及情境，搭配圖片，學生迅速融入情境，幫助學習。
2.     關鍵片語、實用功能語詞—搭配情境，學習最適切的用語說法，並於文中以粗體字強調，方便學生記憶與學習。
3.     語言用法—列舉英式與美式英文文化及用法上的差異。
4.     練習—包含聽力、口語、書信練習，以情境引導方式，訓練學生思考及完成任務能力。

Learn through Photo Story
Real-life situations &tasks

    Welcome to the Metro Hotel. Here’s Sarah who works on reception, Simon who is head of GuestServices and David the bartender.

In the Hotel and Hospitality Englishyou can follow the daily lives of the Metro Hotel staff. Listen to Sarah, Simon and David talking to guests and answering the phone, and learn the English you need to meet your own guests’ needs.
Listen to the conversations to learn to communicate with guests
Have fun with practice activities
Use the key phrases in your own work life
Fullcolor book with 24 units and reference section including: keywords and phrases,pronunciation guide and model emails

Contents 目錄
Unit 1 Welcomingguests 接待顧客
Unit 2 Welcoming aguest with no reservation 接待無預約顧客
Unit 3 ‘Difficult’guests 特別的顧客
Unit 4 Looking afterguests(1) 關照顧客
Unit 5 Looking afterguests(2) 關照顧客
Unit 6 Reservationinquiries 預約查詢
Unit 7 Reservationchanges 預約變更
Unit 8 Phone calls toreception 電話接待
Unit 9 Communicationproblems 問題溝通
Unit10 Guest problems客服解決
Unit11 At breakfast 早餐
Unit12 At the bar 酒吧
Unit13 Complaintsfrom guests at the bar 酒吧客訴
Unit14 In the restaurant(1) 餐廳
Unit15 In the restaurant(2) 餐廳
Unit16 In the restaurant(3) 餐廳
Unit17 Housekeeping 客房清潔
Unit18 Housekeepingproblems 客房清潔問題
Unit19 Room service 客房服務
Unit20 Guest services客戶服務
Unit21 In the business 商務
Unit22 Recommendationsfor places to eat 用餐地點建議
Unit23 Checking out 退房
Unit24 Problemschecking out 退房確認

Resource Bank 資源附錄
Key phrases page
Key words page
Grammar reference page
Model emails page
How do I say …?
On the phone page

Introduction

Welcome to Hotel and Hospitality English

This course gives you the English you need to talk toguests- from the moment they arrive at your hotel until the time they check outand you say goodbye.

The 24 units focus on face-to-face communication withguests, plus telephoning and writing emails.

Each unit begins with a conversation for you to listen toand read. The conversation presents the key language. Then there are activitiesfor you to practice the key language including speaking exercises.

If you see this symbol , you need to listen to the MP3.